Unlocking Knowledge Excellence: Introducing BHyve's Generative AI
The Information Age has evolved! Today, we navigate the Age of Knowledge, where countless insights flow through your business daily. From 333 billion emails to 100 billion WhatsApp messages, knowledge zooms across your teams everyday!
With this tremendous volume of knowledge being generated, employees need a practical way to find and leverage the collective intelligence of the organization. Knowledge excellence has become a critical factor for the success and growth of organizations.
Knowledge excellence refers to the ability to harness, manage, and utilize knowledge effectively to drive innovation, improve decision-making, and enhance productivity. It involves creating a centralized repository of knowledge that can be easily accessed and shared by employees, often referred to as a knowledge hub or enterprise knowledge base. Managing knowledge has been a challenge organizations have worked at since the early 2000s. Early examples of Ford, Siemens, Toyota show how capturing, circulating and repurposing knowledge is extremely difficulty but with massive upsides. And no technology has had a higher impact in the domain of knowledge management than the launch of Generative AI!
Generative AI and Enterprise Knowledge Management
Generative AI is the technology that enables computers - specifically artificial intelligence to churn massive volumes of data - and turn it into legible, usable knowledge bits. It’s like having a super intelligent assistant to help you with any task you need to do. Much like the impact of inventions like the printing press or the internet, Generative AI is poised to be a revolutionary force that will shape the trajectory of the next decade, redefining how individuals engage with technology.
The biggest roadblock to this commoditisation however is the emerging nature of technology itself. Most generative AI offerings today, trained on vast datasets, have been noticed to give incorrect, poorly understood and sometimes even offensive responses. Hallucinations, Bias and Toxic responses, as well as the model’s ability to fine-tune on the content, has had enterprises worried about connecting their knowledge to an LLM model. And that’s where BHyve stands apart - our unique role as the custodian of your organization’s knowledge means we give you a more secure, more reliable and verifiable generative AI experience!
Introducing BHyve’s Generative AI
Handling and making sense of large volumes of knowledge is core to BHyve. With Generative AI, we now take this to the next level - BHyve can now understand, and process YOUR knowledge. Unlike anything you've seen, BHyve’s Generative AI doesn't rely on the endless expanse of the internet. It's built exclusively around your company's data. This means every answer it generates is from the information you trust, devoid of outside noise. We uphold within our work a strong set of values around our Generative AI
Fairness - We strive to prevent biases from influencing our models' outcomes, treating all individuals with equal respect and consideration.
Safety - We prioritize the safety of our users as well as their data by proactively mitigating toxicity and preventing harmful outputs.
Explainability - We provide comprehensive explanations on how our models work and what controls users have over their interactions with AI.
Above all, BHyve’s Generative AI is built to augment human capabilities, not replace them. Our focus is not cutting away repetitive, mundane and unintelligent tasks and free up time for your employees to explore their full potential.
Applied Generative AI: A Seamless User Experience
One of the key experiences popularized by popular Generative AI tools like ChatGPT or Bard, is the experience of a ChatBot. A simple interactive interface where you ask questions, and the AI creates framed answers for you.
However, this experience relies heavily on the user’s ability to ask questions - called prompting. Prompting, however, is both a science and an art. Research says that it can take up to 8 prompts back and forth, to get 1 proper answer from a chatbot. That’s time lost to understanding technology, which pretty much goes against our principles at BHyve. We want people to consume knowledge at scale and in the right micro-moments. And trying to speak to a chatbot is a huge hindrance to this. That’s where we bring in our approach; called Applied Generative AI
With Applied Generative AI, BHyve streamlines the user experience by making interactions as simple as clicking buttons and using an app. Behind the scenes, the generative AI does the heavy lifting, writing prompts, details about the user from their Skill Passports and usage, bringing concise and valuable knowledge to users within seconds. This innovative approach sets BHyve apart, ensuring that users focus on their core tasks without the frustration of struggling to communicate effectively with chatbots.
Transforming Knowledge Management: A Closer Look
BHyve’s Generative AI capabilities further our focus on driving knowledge access and knowledge-based excellence in your teams. As the custodian of your organization’s knowledge base, BHyve’s Generative AI works to make discovery, comprehension, and application of knowledge a seamless experience every single time.
Building on the Skill Passports, BHyve’s Generative AI personalizes every query result, almost becoming a personal knowledge assistant to your employees. Let’s take a quick look at the capabilities BHyve’s Generative AI brings to your work.
Contextual Knowledge Retrieval:
Say goodbye to endless searches and data sifting. BHyve's Generative AI enhances the search experience by providing contextual and relevant results from a vast repository of company knowledge. Users can now discover pertinent information in seconds, presented in a short, understandable paragraph with verifiable sources.
Summarisation Capability:
Long documents are no longer a hurdle. BHyve's Generative AI Summarization capability allows users to generate key insights with a simple click. Tailored to the user's skills, expertise, and learning needs, this feature provides a top-level summary of documents, saving time and enhancing efficiency.
Simplify Complex Knowledge:
Technical documents become more accessible with BHyve's Simplify capability. It breaks down complex concepts into easily understandable bits, custom-tailored to the user's skills, department, and level of expertise. This ensures that knowledge is shaped into a more digestible and user-friendly version.
Assessment Builder:
HR leaders and team managers often face challenges in creating and administering assessments. BHyve's Assessment Builder transforms various knowledge forms articles, books, videos, documents, reports into relevant assessments. Trainers can leverage Generative AI to streamline the assessment process and gauge employee knowledge effectively.
Benefits of using BHyve's Generative AI for Knowledge Excellence
Implementing BHyve's Generative AI offers numerous benefits for organizations seeking to achieve knowledge excellence. Here are some key advantages:
Efficiency and Productivity:
BHyve's Generative AI enables organizations to automate the knowledge creation and maintenance process, freeing up valuable time and resources. Employees no longer have to spend hours searching for information or manually updating knowledge bases. This leads to increased productivity and allows employees to focus on more strategic tasks.
Consistency and Accuracy:
With BHyve's Generative AI, organisation can ensure consistency and accuracy in their knowledge bases. The AI model generates content that is consistent in tone, style, and formatting, eliminating discrepancies and improving the overall quality of knowledge articles. This consistency fosters trust and confidence in the information provided, leading to better decision-making and problem-solving.
Scalability and Adaptability:
BHyve's Generative AI can handle large volumes of data and adapt to changing business needs. As organizations grow and evolve, the AI model can easily scale to accommodate new information and generate relevant content. This scalability and adaptability enable organizations to maintain a dynamic and up-to-date knowledge base that keeps pace with the ever-changing business landscape.
See our GenAI live in Action!
As our Generative AI goes live today, we’re excited to bring this technology to your organization. We believe in the transformative power of Generative AI to turn your employees into superhumans. Over the next few weeks, we will bring to you specific use cases of our Generative AI across sectors and departments. Meanwhile, you can connect with us to see a quick demo of BHyve in action, by setting up a demo with us.