Safety Standardized: FMCG Teams Aligned with AI Knowledge Base
Snapshot
- Industry: FMCG (Fast-Moving Consumer Goods) – Beverage Manufacturing
- Company Size: Multiple manufacturing plants across India
- Challenge: Fragmented safety knowledge, limited mobile access, inefficient onboarding
- Solution: BHyve AI Knowledge Base tailored to safety and compliance workflows
- Results: Higher safety readiness, standardized procedures, 4.29/5 user satisfaction
Client Introduction
A global FMCG leader with numerous beverage manufacturing units across India sought to elevate its safety knowledge management systems. With field personnel constantly on the move and safety processes varying across plants, the organization needed a central, AI-powered solution to ensure consistent access, accurate knowledge sharing, and real-time collaboration.
Problem
The safety team faced several systemic barriers:
- Knowledge Silos: Safety SOPs, audit results, and updates were scattered across various tools and platforms, leading to duplication and inefficiencies.
- Limited Mobile Access: On-the-go teams, especially those on the plant floor, couldn’t easily access critical safety information on their mobile devices.
- Inefficient Onboarding: New employees struggled to find historical safety knowledge, delaying their ability to contribute meaningfully.
- Lack of Expert Visibility: There was no mechanism to identify and leverage in-house safety experts, causing missed opportunities for shared learning.
- Basic Search Tools: Existing knowledge systems didn’t offer contextual or deep search capabilities, hindering quick information retrieval.
“Every plant had its own version of the same document. We needed one truth—and we needed it accessible anywhere.”
Solution
BHyve delivered a tailored AI Knowledge Base for the company’s safety function, focused on centralization, mobile access, and intelligent search.
- Generative AI Search: Enabled advanced, context-aware searching, allowing employees to retrieve precise answers quickly—even on mobile devices.
- Centralized Repository: Brought together global safety standards, internal SOPs, audit logs, and training materials into one accessible platform.
- Knowledge Guardrails: Location-based privacy settings ensured that only relevant teams accessed specific documents, protecting compliance and confidentiality.
- Collaboration Tools: Enabled real-time knowledge tagging, cross-plant discussion threads, and peer sharing, promoting a unified safety culture.
Adoption
The proof-of-concept (POC) generated strong traction across teams in just three weeks:
- 779 searches conducted by employees seeking safety-related information
- 377 views on knowledge pieces shared by team members
- 146 knowledge assets created, including SOPs, safety guides, and global compliance updates
- 4.29/5 user satisfaction rating, highlighting a smooth and impactful user experience
Results
The company saw significant improvements in readiness and standardization:
- Improved Safety Readiness: Employees across plants could access real-time, approved safety documents—reducing confusion and risk.
- Standardized Safety Practices: A single source of truth across locations helped enforce uniform compliance and audit protocols.
- Faster Onboarding for Safety Roles: New hires were able to locate essential knowledge quickly and become operational sooner.
- Increased Expert Engagement: Teams began identifying and relying on in-house safety experts through the platform’s collaborative tools.
Conclusion
By leveraging BHyve’s AI Knowledge Base, the FMCG company transformed its approach to managing safety knowledge. What was once fragmented and reactive became centralized, intelligent, and collaborative. The solution empowered teams at every level to proactively manage risk, learn from peers, and create a sustainable culture of safety.
“With BHyve, safety isn’t just a checklist—it’s a shared, evolving, and accessible system.”