Knowledge Centralised: BHyve AI Knowledge Base Cuts Onboarding Time & Boosts Experts Mentorship
“The platform provides useful tools for knowledge sharing and employee engagement, making it easier to connect and collaborate across teams. BHyve has been a valuable addition to our toolkit, especially in promoting knowledge exchange and team collaboration.” —Tax Manager, GI Outsourcing.
Snapshot
- Industry: Outsourcing & Offshoring Consulting
- Company Size: 275 employees with headquarters in Harrow, London, and operational offices in Mumbai, Delhi, and Ahmedabad in India.
- Challenge: Best practices and SOPs are scattered with multiple SMEs and across platforms, making them inaccessible to employees, especially new joiners
- Solution: Central knowledge repository on BHyve and targeted knowledge in way of training courses assigned to new employees
- Results: Reduced onboarding time and employees use the expertise of SMEs across all geographies
Customer Introduction
A leading UK-based accountants outsourcing firm, headquartered in Harrow, London, and with operational offices across India, faced challenges with providing best practices and SOPs to employees. These were scattered across multiple Subject Matter Experts, working across multiple offices and regions. No structured training was given to new employees joining, leading to lengthy onboarding process.
Problem
The scattered organization structure led to various challenges, such as:
- Inaccessible knowledge - Documents were scattered across multiple sources and tacit knowledge was undocumented residing in the heads of senior managers & experts.
- Lengthy employee onboarding - Due to the unstructured nature of existing knowledge, new employees were unable use this knowledge to learn and enhance their skills.
- Knowledge churn - As Subject Matter Experts left the firm, their knowledge left with them, resulting in critical business knowledge getting lost.
- Repetitive questions - As expertise was undocumented, new employees used to ask repeat questions to Subject Matter Experts, wasting their time.
Solution
GI Outsourcing sought a solution to centralize their business knowledge from all Subject Matter Experts, and provide this information to employees when they require it. BHyve, an AI knowledge base, emerged as the ideal choice. The solution included:
- Centralized knowledge repository - BHyve is designated as the knowledge platform, where managers share accounting tips and explain standards.
- Structured conceptual training - Self-paced courses on fundamental concepts and standards are created using BHyve LMS and automatically assigned to new employees.
- Documentation of FAQs - Users ask questions on the BHyve platform where SMEs can answer them and the whole conversation is documented. This then helps other employees to clarify their doubts and as useful reference material.
“Frequently logging in to this platform and scrolling through the questions asked by colleagues and knowledge uploaded by SMEs has helped me in finding critical tex rate changes & its impact, and I easily find past knowledge through search.”
Results
GI Outsourcing's transition to BHyve has yielded several significant outcomes:
- Knowledge retention - The critical business expertise of Subject Matter Experts is now documented and used by all employees.
- Faster employee onboarding - New employees have structured courses and expert knowledge at their disposal helping them to learn better and showcase ROI faster.
- Enhanced learning experience - As all employees have self-paced courses available with them, they can learn from internal experts anytime through a user-friendly interface and gamification aspects.
- Reduce repeat queries - Employees get instant answers to repetitive questions and SMEs save critical time that allows them to focus on value-driving activities.
“BHyve’s comfortable and user-friendly UI helped me learn about new concepts and best practices from Experts while I was new at the company.”
Conclusion
In summary, BHyve has empowered GI Outsourcing to centralize & document business knowledge, making it accessible to employees for learning and resolving queries. This enhances the quality of work, reduce new employee onboarding time, and help managers save time.
“BHyve’s comfortable and user-friendly UI helped me learn about new concepts and best practices from Experts while I was new at the company.”