Knowledge Centralised: Capturing know-how & best practices of Subject Matter Experts
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“The platform provides useful tools for knowledge sharing and employee engagement, making it easier to connect and collaborate across teams. BHyve has been a valuable addition to our toolkit, especially in promoting knowledge exchange and team collaboration.” — Tax Manager, GI Outsourcing.
Snapshot
- Industry: Outsourcing & Offshoring Consulting
- Company Size: 275 employees with headquarters in Harrow, London, and operational offices in Mumbai, Delhi, and Ahmedabad in India.
- Challenge: Best practices and SOPs are scattered with multiple SMEs and across platforms, making them inaccessible to employees, especially new joiners
- Solution: Central knowledge repository on BHyve and targeted training courses assigned to new employees
- Results: Reduced onboarding time and enhanced use of SME expertise across geographies
Customer Introduction
A leading UK-based accountants outsourcing firm, headquartered in Harrow, London, and with operational offices across India, faced challenges with providing best practices and SOPs to employees. These were scattered across multiple Subject Matter Experts working across regions, and the lack of structured training led to a lengthy onboarding process.
Knowledge Management Challenges
- Inaccessible Knowledge: Documents and tacit expertise were scattered across multiple sources.
- Lengthy Onboarding: Unstructured knowledge delayed new employee training.
- Knowledge Churn: Departure of SMEs resulted in loss of critical business insights.
- Repetitive Questions: Employees frequently asked the same queries, wasting SME time.
Knowledge Centralization Strategy
Centralized Knowledge Repository
- Designated BHyve as the platform for managers to share accounting tips and standards.
Structured Conceptual Training
- Developed self-paced courses via BHyve LMS that were automatically assigned to new employees.
Documentation of FAQs
- SMEs answered questions on BHyve and documented discussions for future reference.
Outcomes Achieved
- Knowledge Retention: Critical SME expertise is now preserved and accessible.
- Faster Onboarding: Structured courses enabled quicker ramp-up for new hires.
- Enhanced Learning Experience: Self-paced training and gamification improved continuous learning.
- Reduced Repeat Queries: Instant access to information decreased repetitive questioning.
Conclusion
“BHyve’s comfortable and user-friendly UI helped me learn about new concepts and best practices from Experts while I was new at the company.”