Wisdom Unlocked: Capturing know-how & best practices of Partners and Subject Matter Experts
“I want all my associates to know how each tax rate change will impact our clients and how we react to these changes at our firm.” —Managing Partner, Kirtane & Pandit.
Snapshot
- Industry: Accounting
- Company Size: 700+ employees working from offices across India
- Challenge: Undocumented tacit knowledge of partners and senior managers creating gap between them and the junior associates
- Solution: Partners sharing knowledge in central repository and enabling associates to directly learn from them and get solutions from this repository when required
- Results: Reduced onboarding time and employees use the expertise of Partners to solve problems and serve clients
Customer Introduction
A leading Audit, Advisory, and Consulting firm faced a challenge when the knowledge gap between partners and junior associates kept increasing. They also observed knowledge loss as the tacit knowledge churned when senior managers left the company.
Problem
The scattered organization structure led to various challenges, such as:
- Inaccessible knowledge - Observations and opinion papers were scattered across multiple sources and tacit knowledge was undocumented residing in the heads of senior managers & experts.
- Knowledge Gap - Partners’ expertise was undocumented and not shared with employees, creating gap in the firm.
- Time loss in repeat training - Same set of trainings were delivered by internal experts when new employees joined the firm, resulting in wastage of time.
Solution
Kirtane & Pandit sought a solution to centralize their business knowledge from all Partners and senior managers, and provide this information to employees when they require it. BHyve, an AI-powered knowledge management platform, emerged as the ideal choice. The solution included:
- Centralized knowledge repository - Publishing all guidelines and tax updates in one single place, easily accessible to all employees in the firm.
- Streamline tacit knowledge - Creating a bank of all observations and opinion papers published by partners and managers, along with documenting learnings from conferences and masterclass sessions. This becomes available with all junior employees in the firm reducing the knowledge gap.
- Automated trainings - Managers can create structure training courses that are available with all the new employees to learn & get knowledge from.
Results
Kirtane & Pandit's transition to BHyve has yielded several significant outcomes:
- Reduced knowledge gap - Employees are now equipped with collective expertise of the firm when they are creating reports and are facing clients.
- Time saved for managers - As all trainings are automated through self-paced courses, managers are now able to focus on value-driving activities. They also receive detailed impact metrics.
- Faster employee onboarding - New joiners have structured training courses at their disposable to learn from and showcase ROI faster.
Conclusion
In summary, BHyve has empowered Kirtane & Pandit to centralize & document business knowledge of Partners and internal experts, making it accessible to employees for learning and resolving queries. This enhances the quality of work, reduce new employee onboarding time, and help managers save time.