20% Faster Onboarding: How BHyve AI Transformed a Healthcare Services Company
“Whenever we have to search for any information, our first go-to platform is BHyve. Only if we can’t find it there in about 5% of instances, we go to Google.” — Operations Team Lead
Snapshot
- Industry: Healthcare Services
- Company Size: 4,000 employees across 5 offices in India
- Challenge: New employees dependent on managers for knowledge, leading to onboarding delays and inefficiencies
- Solution: AI-Powered Knowledge Base & Q&A System via BHyve
- Results: 20% faster onboarding, managers regained 30 mins daily, increased employee independence
Customer Introduction
A leading healthcare services provider in India with 4,000 employees, faced growing challenges in onboarding efficiency and knowledge management—especially in the post-pandemic era. High attrition, combined with the need to quickly train new hires across different teams, highlighted the urgent need for a scalable knowledge-sharing system that reduced dependency on managers and accelerated employee ramp-up time.
Problem
The organization encountered significant friction in their onboarding process:
- Heavy Manager Dependency: New employees frequently turned to team leads and managers for basic operational knowledge, consuming leadership bandwidth.
- Loss of Productivity: Managers spent a considerable portion of their day responding to repetitive questions, limiting their time for strategic work.
- Constant Retraining Needs: Due to employee churn, critical time and resources were spent repeatedly training new hires on foundational processes.
- Scattered Knowledge: Important documents, SOPs, and checklists were fragmented across shared drives, emails, and physical files—creating confusion and outdated reference points.
The team sought a scalable AI-powered solution that could unify institutional knowledge and enable self-serve learning for new joiners.
“We had information. But it was everywhere, and nowhere accessible at the same time,” explained the HR Lead.
Solution
To resolve these issues, the company implemented BHyve’s AI Knowledge Base, designed to centralize and democratize knowledge access.
- Employees could instantly search internal documents and policies for answers.
- When content didn’t exist, questions could be asked and answered by in-house experts, reducing repetitive manager queries.
- Subject-matter experts and managers contributed insights, transforming tribal knowledge into searchable documentation.
- Employees had 24/7 access to accurate, approved information across business functions.
- Training session recordings were uploaded, and employees could search video content by keyword.
- AI highlighted the exact minute in the video where relevant answers appeared, speeding up topic-specific learning.
AI-Powered Q&A System
Centralized Knowledge Base
Video-Based Learning + AI Search
“My team asks a lot of questions on BHyve. I scroll through and answer all the unanswered ones regularly. It saves everyone’s time.”
Results
The integration of BHyve delivered measurable improvements across departments within six months:
- 20% faster employee ramp-up time
- Managers saved 30 minutes daily, redirecting time toward core responsibilities
- 84% of repetitive queries were handled by AI
- Improved training efficiency through structured documentation and video accessibility
- Increased employee confidence and autonomy in solving day-to-day challenges
The implementation not only reduced time-to-productivity for new hires but also empowered teams with tools to self-learn and collaborate effectively.
Conclusion
By implementing BHyve’s AI Knowledge Base, this company transformed its onboarding processes and internal knowledge flow. The result was a faster, smarter workforce that no longer relied on constant managerial support for operational knowledge.
“BHyve hasn’t just saved time—it has fundamentally changed how we operate, train, and grow as a team.”