20% Faster Onboarding: How BHyve AI Transformed a Healthcare Services Company
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“Whenever we have to search for any information, our first go-to platform is BHyve. Only if we can’t find it there in about 5% of instances, we go to Google.” — Operations Team Lead
Snapshot
- Industry: Healthcare Services
- Company Size: 4,000 employees across 5 offices in India
- Challenge: New employees dependent on managers for knowledge, leading to onboarding delays and inefficiencies
- Solution: AI-Powered Knowledge Base & Q&A System via BHyve
- Results: 20% faster onboarding, managers regained 30 mins daily, increased employee independence
Customer Introduction
A leading healthcare services provider in India with 4,000 employees, faced growing challenges in onboarding efficiency and knowledge management—especially in the post-pandemic era. High attrition, combined with the need to quickly train new hires across different teams, highlighted the urgent need for a scalable knowledge-sharing system that reduced dependency on managers and accelerated employee ramp-up time.
Onboarding Challenges
- Heavy Manager Dependency: New employees frequently turned to team leads and managers for basic operational knowledge, consuming leadership bandwidth.
- Loss of Productivity: Managers spent a considerable portion of their day responding to repetitive questions, limiting their time for strategic work.
- Constant Retraining Needs: Due to employee churn, critical time and resources were spent repeatedly training new hires on foundational processes.
- Scattered Knowledge: Important documents, SOPs, and checklists were fragmented across shared drives, emails, and physical files—creating confusion and outdated reference points.
The team sought a scalable AI-powered solution that could unify institutional knowledge and enable self-serve learning for new joiners.
Solution Implementation
AI-Powered Q&A System
- Employees could instantly search internal documents and policies for answers.
- When content didn’t exist, questions could be asked and answered by in-house experts, reducing repetitive manager queries.
Centralized Knowledge Base
- Subject-matter experts and managers contributed insights, transforming tribal knowledge into searchable documentation.
- Employees had 24/7 access to accurate, approved information.
Video-Based Learning + AI Search
- Training session recordings were uploaded, and employees could search video content by keyword.
- AI highlighted the exact minute in the video where relevant answers appeared, speeding up learning.
BHyve's AI Knowledge Base unified institutional knowledge, reducing dependency on managers and accelerating onboarding.
Measured Outcomes
- 20% faster employee ramp-up time
- Managers saved 30 minutes daily
- 84% of repetitive queries handled by AI
- Improved training efficiency through structured documentation and video accessibility
- Increased employee confidence and autonomy
Conclusion
“BHyve hasn’t just saved time—it has fundamentally changed how we operate, train, and grow as a team.”