30% Faster RFP Turnaround: Sales Efficiency with BHyve’s AI-Powered Knowledge Base
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Snapshot
- Industry: Custom Manufacturing (Turnkey Manufacturing)
- Company Size: 350 employees across 3 locations
- Challenge: Delays in RFP responses, knowledge imbalance among sales team members
- Solution: BHyve’s AI Knowledge Base
- Results: 30% faster RFP turnaround, improved quoting accuracy, 3X ROI in Year 1
Customer Introduction
A mid-sized turnkey manufacturing company in India, specializing in delivering custom machinery solutions across sectors like spices, cement, and chemicals. With 350 employees spread over three locations, they aimed to leverage AI to boost sales efficiency and speed up response times for complex client requirements.
Sales Challenges
- Custom RFP Challenges: Preparing proposals required detailed knowledge of product specs, pricing, and compliance—often stored in scattered formats.
- Inexperienced Sales Engineers: The team included many recent graduates who struggled with navigating legacy knowledge and preparing RFPs in a timely manner.
- Slow Turnaround: RFP response times ranged between 15 to 25 days, affecting competitiveness and customer acquisition.
- Knowledge Imbalance: Lack of structured knowledge sharing created an overdependence on senior team members.
Earlier, quoting for a new segment was time-consuming and stressful. We had to depend on seniors who were already stretched thin.
Implemented Strategy
Centralized Product and Compliance Knowledge
- Technical documents, pricing information, and compliance standards were digitized and indexed.
AI-Powered Search
- Sales engineers could retrieve accurate answers quickly, reducing manual dependencies.
Domain-Focused Knowledge Sharing
- Senior leadership conducted structured sessions to transfer tribal knowledge across business segments.
Dynamic Learning Culture
- Sales teams began collaborating across departments to refine their approach to RFPs and client conversations.
With BHyve, we offer more detailed product information and enable smarter client conversations.
Key Results
- 30% Reduction in RFP Turnaround Time: Faster responses led to increased customer satisfaction and higher deal conversions.
- Self-Service Onboarding for Junior Engineers: Reduced ramp-up time and increased team confidence.
- Consistent Quoting Practices: Fewer errors and more standardized documentation improved trust with clients.
- 3x ROI within One Year: The investment in BHyve paid off quickly through better efficiency and opportunity wins.
Conclusion
“Now, our sales teams are more confident and efficient. The knowledge is no longer trapped with a few individuals—it flows freely.” — Managing Director