23% More Efficient Listings: How BHyve Built a Digital Library for a Global E-Commerce
Case Snapshot
E-commerce
600 Employees
20% faster onboarding, 10–12% time saved on query resolution, 23% more efficient listings
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— Ergode
The Overview
A rapidly scaling global e-commerce company with a workforce of over 600 employees was on a mission to improve operational efficiency and reduce time-to-productivity for new hires.
The Challenge
As the company expanded, operational inefficiencies began to surface, particularly around onboarding and day-to-day information access:
Training Freshers at Scale: A large proportion of new hires were freshers with minimal e-commerce experience. They needed in-depth training across functions like listing, fulfillment, and marketing.
High Dependency on Experienced Staff: Teams often relied on a few experts for answers, creating bottlenecks and slowing down work.
The BHyve Solution
Centralized Digital Library:
• Consolidated SOPs, process documents, design hacks, and marketing checklists in one searchable platform.
• Allowed employees to quickly resolve queries without switching between multiple tools or people.
AI-Powered Search Functionality:
• Employees could find precise answers instantly, eliminating the need to ping multiple colleagues.
• Search extended to documents, past Q&As, and best practices.
Community-Driven Knowledge Contributions:
• Team members were encouraged to document hacks and solutions, fostering a peer-learning culture.
• Reduced the burden on managers.
Gamified Reward System:
• Points were awarded to top contributors, redeemable for company merchandise.
• Boosted engagement and encouraged knowledge-sharing behavior across the organization.
The Business Impact
20% Faster Onboarding: New employees ramped up quicker, with access to structured, easy-to-understand documentation.
10–12% Time Saved in Resolving Queries: Teams became more independent, and repetitive questions decreased significantly.
23% Improvement in Listing Efficiency: With centralized SOPs and smarter search, listing tasks were completed more quickly and accurately.
Cultural Shift: Teams embraced knowledge sharing as a core value, fostering a collaborative and proactive environment.
“This hasn’t just saved time—it’s propelled us toward a more collaborative work environment where information flows freely, and expertise is accessible to all.” - Chief People Officer
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